Amazon Kindle Direct Publishing Phone Numbers and Emails

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Kindle Direct Publishing Emails:

Legal
Copyright Infringement Inquiries
Send Message
Is this your business?
PissedConsumer Club

Contact Information

Amazon Kindle Direct Publishing Website:

Amazon Kindle Direct Publishing Help Center:

Corporate Office Address:

Amazon.com, Inc
2021 7th Avenue
Seattle, Washington 98121
United States

Other Info (opening hours):

Mailing Address:

Copyright Agent

Amazon.com Legal Department

P.O. Box 81226

Seattle, WA 98108

More contact details

Amazon Kindle Direct Publishing Customer Service Reviews

1.9 / 5
Poor
Ojionu O
Amazon KDP deleted my account unjustly
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

They are false and had lead so many to depression, if not death.i was depressed and I still am. How do I pay those that rendered there services.

@last they don't wanna hear me out. Well we are all hum@n.#amazonmonitored.

Read full review
Willard M Fxk
Not received help upto now.

I am trying to sing in into my kdp account using my new pc, but l forget my password. I am being asked to enter verification code(s) which is/are said is/are being delivered into my mobile phone **65, but unfortunately there is no verification codes message being delivered into this line. I have tried to contact kdp customer service team, but up to now l have not received any help.

Read full review
Oghenerioborue A
Terminat account

Terminating my account without giving me warnings
I only received an email that my account is terminated because I didn't follow guidelines which am sure I followed

Read full review
Christopher F Tyt
Misery loves company

Refused to solve my problem.
By not sending me tax forms or providing a
way to get them, Kindle Direct Publishing
is making it (at least nearly) impossible for me to
file my tax forms correctly.

Read full review

How Good is Amazon Kindle Direct Publishing's Customer Service?

Sona Vuq
Sona Vuq
Feels Disappointed | Mar 21, 2024

KDP is frustrating to work with due to use of foreign "call rooms" where nobody knows a solution to a problem. I have published numerous books through KDP and find it annoying at best. I also publish through Ingram-Sparks for the retail market and find it much more user friendly.
ALSO - what's with Amazon/Sweden that seems to be run by an independent entity. I have published in Swedish "wor;dwide" and books don't reliably list on the site. I could go on - - but won't.

Read full quote
Trevino Tzd
Trevino Tzd
Feels Satisfied | Mar 03, 2024

My account was hacked and I worried my books had been removed. He calmed me and clarified that my books were still there x thank you

Read full quote
Yony Ooh
Yony Ooh
Feels Disappointed | Jan 25, 2024

Cannot talk to a human. Program does not recognize product info supplied. Feel free to phone me if you actually read this. 778 891 ****

Read full quote
Juanda Pwy
Juanda Pwy
Feels Disappointed | Jan 23, 2024

I would like to speak with someone.
My # 925-307-****.
Thank you!!
Laura Barnett

Read full quote
Camie Whf
Camie Whf
Feels Neutral | Jan 17, 2024

I never reached a live person but I didn’t realize pissed consumer was what I checked off on the Form, so I’m not a pissed consumer. It was my mistake.

Read full quote
Douglas Frohman
Douglas Frohman
Feels Disappointed | Jan 03, 2024

So far I've received NO RESPONSE to my issue.
I have sold at least 16 books on KDP of my e-book, or published paperback AND RECEIVED NO ROYALTY PAYMENTS OR ANY COMMUNICATION FROM AMAZON KDP. The title of my book is:
"What Works: Transforming Mind, Mood & Attitude".
I AM ABOUT TO START A MAJOR PROMOTION and need to have someone FIX THIS PROBLEM immediately. My phone is
t. 312 405-**** (Call or text)
e. dougfrohman@***.com.
PLEASE RESPOND TO THIS ISSUE AND GET IN TOUCH WITH ME AND FIX THIXS PROBLEM!
Douglas Frohman
Chicago, IL

Read full quote

Summary of Amazon Kindle Direct Publishing Customer Service Calls

1.1K TOTAL
CALLS
00:44 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Kindle Direct Publishing?

Account Question:

  • “Suspended KDP account”
  • “My kdp account was closed”
  • “Login issues”

Request for Information Question:

  • “Need help with publishing”
  • “About my book”
  • “I need to talk to a person”

Product/ Service Question:

  • “Have a person contacting me saying they work for you and want to make sure it's not a scam”
  • “I wrote a workbook on fight right, and the content review department blocked it and gave me instructions on how to rewrite. I did rewrite and post. Only for the same content review team to send me a termination letter taking all my royalties.”
  • “Product Listing”

Shipping and Delivery Question:

  • “Shipping”
  • “Haven't received my books ordered over a month”
  • “Email says books delivered...However They were not ,I asked neighbor if they had it they denied it”

Payments and Charges Question:

  • “Hijacked price of my item by unauthorized reseller”
  • “Cannot receive royalty payment”
  • “Payment on published book”

Activation/ Cancellation Question:

  • “For reopening my terminated kdp account”
  • “I want to cancel my publishing and get a refund due to becominig more disabled”
  • “Need to cancel account”

Website/ Application Question:

  • “I have questio s which ade Not included in your site”
  • “Issues with author site”
  • “Book price isn't available on site after publishing”

Staff Question:

  • “Talk to a customer service person about a new book to add”
  • “Customer service”
  • “I'm having problems with the Amazon publishing company, the project manager or whoever is frustrating me trying to get my KDP account straight. The email & password is beige rejected for some reason or another. I've already paid for this publishin”

Return/ Replace Question:

  • “I cant acces to my acount because i change my phone number”
  • “Need to change my info on an existing account I have with two cookbooks for sale on Amazon”

Refund Question:

  • “Refund”

Cards Question:

  • “To update my card.”

Other Question:

  • “Book cover”
  • “Imprint issue”
  • “Need technical help”

Compare Amazon Kindle Direct Publishing To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Barnes And Noble image
477 reviews
2.0
CreateSpace image
36 reviews
2.7
Lulu Publishing image
72 reviews
3.0
Write a review
Do you have something to say about Amazon Kindle Direct Publishing? What happened? What can we help you with?
Submit review Don't show this popup